In 2014, how many mystery shops did you have completed? What did you learn about the report results you received?
For 2015, what kind of training are you planning—to improve the scores of your shopping reports this year? What part of the shopping reports are you most wanting to see improve?

From your point of view, which mystery shopping services are you most impressed with? Are they responsive to your particular needs? Do they respond quickly to your E-mail/phone requests?

Related to mystery shops, what question would you like to ask that will help you and your team?

Industry Knowledge, Mystery Shopping: http://tinyurl.com/pbmpmcp

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Doris Schweppe
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